Privacy Policy

Privacy Policy

Last updated: 12 August 2026

1. Introduction

United Peptides (“we”, “us”) operates the website unitedpeptides.co.uk (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Site or place an order. By using the Site, you agree to the practices described in this policy.

All products on the Site are supplied strictly for in-vitro laboratory research use only (RUO) and are not intended for human or veterinary use. You must be 18+, UK-based, and purchasing solely for scientific research.

2. Information We Collect

We collect information that you provide directly to us when placing an order, creating an account, or contacting us, including:

• Contact details — name, billing and shipping address, email address, phone number.
• Order information — products ordered, quantities, prices, order history, and delivery notes.
• Account information — (where applicable) username, password, and preferences.
• Payment information — processed securely by our payment provider; we do not store full card details on our servers.
• Communications — customer support enquiries and other correspondence.

We also collect certain information automatically when you visit the Site:

• Device information — browser type, device, operating system, IP address, and unique identifiers.
• Usage information — how and when you interact with the Site, pages visited, and referring URLs, via cookies and similar technologies.

3. Legal Basis for Processing

We process your personal information on the following legal bases under UK GDPR:

• Performance of a contract — to process and fulfil your orders.
• Legitimate interests — to improve our Site and services, prevent fraud, and secure our systems.
• Legal obligation — to comply with applicable laws and regulations.
• Consent — where you have opted in to receive marketing communications.

4. How We Use Your Information

We use your information to:

• Process, fulfil, and deliver your orders, including arranging shipping.
• Communicate with you about your order, dispatch, and any customer-service enquiries.
• Verify research-use eligibility and assess orders for compliance with our RUO policy and UK regulations.
• Detect and prevent fraud, and maintain security of our Site.
• Improve and personalise our Site and services.
• Send marketing communications where you have opted in (you can unsubscribe at any time).

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — payment processing, shipping and fulfilment, IT hosting, and data analytics providers who process data on our behalf.
• Delivery carriers — to arrange and fulfil delivery of your order.
• Legal requirements — where we are required to disclose information by law, regulation, or legal process.
• Business transactions — in connection with a merger, acquisition, or similar event.

All third parties process your information only to the extent necessary to provide their services and in accordance with applicable data protection law.

6. Cookies

We use cookies and similar technologies to operate and improve the Site, analyse traffic, and remember your preferences. You can control or disable cookies through your browser settings; however, some parts of the Site may not function properly without them.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Maintain your account and process orders.
• Comply with legal and tax obligations.
• Resolve disputes and enforce agreements.
• Maintain records for legitimate business purposes.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data, subject to legal obligations.
• Restriction — request that we restrict processing in certain circumstances.
• Data portability — request a copy of your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for marketing purposes.
• Withdraw consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at hello@unitedpeptides.co.uk. We will respond within one month, as required by law. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Children’s Privacy

The Site is not intended for use by children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. International Transfers

Your personal information may be processed by service providers located outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, and the “Last updated” date will be revised accordingly. Material changes will be notified where appropriate.

13. Contact

For any questions or requests regarding this Privacy Policy or your personal information, contact us at hello@unitedpeptides.co.uk.